The recently installed windows and balcony door are just fantastic. It's so quiet and peaceful that I feel as though I have a brand new apartment. Despite some cold and windy weather, I have not once needed to turn on the heat. And I am especially happy that I can re-arrange the furniture anywhere I want; I don't have to avoid the areas near the windows and balcony. The installation went smoothly and the company has been very responsive.
Your windows are really great, as I no longer hear much traffic noise. Also, there is no air leakage. I am also delighted with my new door but a bit less so with the screen (which I realize is not your product). From the second time I used it, it seems to have trouble staying in its groove. The door is a major factor in bringing more light into my apartment.
I wanted to let you know not only how pleased I am (and my neighbors in my building) with the windows purchased and installed last year, but with the service and energy of your representative Kevin Vincent. Product is not the only thing one is buying as you no doubt know, when making a major purchase. One is also buying confidence and service and Kevin provides both in great quantities. He is just plain terrific and a wonderful ambassador for your company and these products. I've enjoyed working with him and it gives me great comfort to know that if a problem develops or if there is some question or concern, Kevin steps right up to the plate and cheerfully and expeditiously resolves the issue. Considering all the major home-related endeavors I have embarked upon, I only wish I had a Kevin Vincent to deal with on each and every one of them. Unfortunately, his style and commitment to customers and product seem harder and harder to find. You are lucky to have him.
I just recently had new windows installed and if I could give HiRise Windows a star rating they would get five stars. The customer service and workmanship were impeccable. While my windows were being installed, a woman who was walking down the hallway took a peek in and told me — ‘we had ours done last year, these guys are great.’ Couldn’t agree more. Thank you HiRise Windows.
